Editing Your Profile
It's worth taking a minute every now and then to check your profile and make sure everything's up to date – especially if you've moved, changed companies, or your contact details have changed.
Where to edit your details
- Log in to the client portal.
- Click your name/profile icon in the top-right corner, then choose "My Details" or "Edit Profile".
- From here you can update:
- your personal/company details (name, company name, tax number, if relevant),
- your billing address,
- your phone number,
- your email address,
- and the language and format you'd like to receive notifications from us in.
- Once you're done, don't forget to click "Save".
!!! tip Your email address is the most important detail we have for you – it's where we send your invoices, ticket replies, and important system messages. If it's out of date, it's easy to miss something.
Changing your email address
For security reasons, changing your email address may require confirmation – in that case we'll send a confirmation link to both your old and new address, and the change only takes effect once you've confirmed it.
Billing details
If your billing address or company details change, make sure to update them here too – this is what future invoices are based on. It won't retroactively change invoices that have already been issued.
Related settings
Your password and login-related security settings aren't here – you'll find those under Security Settings instead.