Invoices

You can find all your invoices in one place, so it's always easy to see what's paid and what's still waiting on you.

Where to find them

1. Log in to the client portal.
2. Go to Billing → My Invoices.
3. You'll see a list of all your invoices with their date, amount, and status (e.g. Unpaid, Paid, Overdue, Cancelled).

Click on any invoice to see the detailed breakdown (which service it relates to, which billing period), download it as a PDF, or pay it right away if it's still open.

Paying an invoice

If an invoice is still unpaid, you'll find a "Pay Now" button on its detail page – you can choose from your saved payment methods there, or add a new one.

!!! tip If automatic payment is set up on your account, you don't need to handle this manually every time – the system will try to charge your saved payment method automatically before the due date.

Email notifications

You'll automatically get a notification email when a new invoice is generated, and again as the due date approaches – which is also why it's worth keeping the email address in your profile up to date.

If something looks off on an invoice

If you think an invoice shows the wrong amount, or you're not sure what a line item is for, don't just pay it – open a ticket with the Billing department and we'll sort it out as quickly as possible.