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Cancelling a Service

Sorry to see you go – but if you've decided to cancel a service, you can do it just as easily, in a few clicks, right from the client portal.

Steps to cancel

  1. Log in, then go to My Services.
  2. Select the service you'd like to cancel.
  3. Click "Request Cancellation" (usually found on the right side or at the bottom of the service's detail page).
  4. Choose when you'd like the cancellation to take effect:
    • Immediately – the service stops right away, typically without a refund for the remaining period.
    • At the end of the billing period – you can keep using it until what you've already paid for runs out, and it just won't renew after that.
  5. Give a (brief) reason for cancelling – totally optional, but it helps us a lot in making the service better.
  6. Submit the request.

Once we've received it, you'll get a confirmation email, and we'll process it on our end.

!!! tip If this is just about switching to a bigger or smaller plan, you don't need to cancel anything – check out upgrading a service instead, it'll get you there faster.

Changed your mind?

If the cancellation request is still being processed, send us a ticket as soon as you can and we'll undo it. If the service has already actually ended, depending on how much time has passed there's sometimes still a way to restore it – we're happy to help with that too, just reach out.

Your data after cancellation

Cancelling doesn't necessarily mean your data is deleted right away – we'll always let you know the exact retention period in the confirmation email.