Requesting a Quote

Got a specific need – a custom package, a larger volume, or a solution that isn't already on our price list? We're happy to put together a personalized quote for you.

How to request a quote

1. Log in to the client portal.
2. Open a support ticket and choose the Sales department.
3. Describe what you need: which service, roughly what volume/capacity, and, if relevant, how long you'd like the quote to stay valid.
4. Send it – our team will get back to you shortly, with any clarifying questions if needed, and put together your quote.

Viewing and accepting your quote

Once your quote is ready, you'll find it under Billing → My Quotes. There you can see the itemized breakdown, the validity period, and accept or decline it with a couple of buttons.

• If you accept it, an invoice is automatically generated from the quote, which you can settle the usual way with one of your payment methods.
• If you decline it, or it expires, no problem – you're welcome to request a new one any time if your needs change.

!!! tip The more precisely you describe what you need (e.g. expected traffic, number of users, any special requirements), the faster and more accurate a quote we can put together.

Have a question about a quote?

If something's unclear, or you'd like to tweak a detail before accepting, just reply on the ticket the quote came from – no need to open a new one for that.