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Upgrading a Service

Outgrown your current plan? No problem – switching takes just a few minutes, and you don't need to order a new service for it, we simply upgrade the one you already have.

Steps to upgrade

  1. Log in, then go to My Services.
  2. Select the service you'd like to upgrade.
  3. Look for the "Upgrade/Downgrade" option on the service's detail page.
  4. Pick the new plan or resource level from the list – you'll typically see right away how much the price changes.
  5. Confirm the switch. If there's a price difference, we'll either issue an invoice for it, or credit you proportionally if you're downgrading, depending on the setup.

In most cases, upgrading doesn't involve any downtime – your service switches over to the new plan smoothly in the background.

!!! tip Not sure which plan is right for you? Send us a ticket – we're happy to help you pick the right one before you decide.

When the change takes effect

This depends on the type of service and the settings involved: some changes apply immediately, others only from the next billing cycle. We'll always spell out exactly when the new plan kicks in, in the confirmation email.

Downgrading

If you'd like to move to a smaller plan, you can do that from the same screen – it's worth checking beforehand that your current usage (e.g. storage, bandwidth) will actually fit within the smaller plan, so nothing gets interrupted.